Making Reservations for Customers

  • 커리큘럼
  • 질문 및 토론
  • 참고자료

커리큘럼

  • Making Reservations for Customers

    0:25:41 맛보기

  • Checking in Customers for a Flight

    0:24:48

  • Letting Customers into the VIP Lounge

    0:25:48

  • Assisting Passengers at the Boarding Gate

    0:23:29

  • Greeting Passengers

    0:20:56

  • Solving Seating Problems

    0:24:36

  • Running a Safety Check

    0:21:56

  • Complaining about a Delay

    0:23:08

  • Helping Passengers Settle In

    0:22:16

  • Solving a Problem with a Headset

    0:23:15

  • Serving Meals

    0:23:00

  • Handling Complaints about Meals

    0:20:43

  • Assisting with In-Flight Sales

    0:25:46

  • Providing Information on Documents

    0:21:47

  • Showing How to Use the Entertainment System

    0:23:08

  • Dealing with Mechanical Problems

    0:24:26

  • Handling a Minor Medical Problem

    0:23:49

  • Dealing with a Major Medical Problem

    0:25:25

  • Handling Complaints about the Cabin Temperature

    0:24:06

  • Handling Complaints about Slow Service

    0:24:31

  • Collecting Items before Landing

    0:23:59

  • Dealing with a Landing Delay

    0:21:54

  • Helping Passengers Deplane

    0:20:38

  • Saying Goodbye

    0:23:01

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