커리큘럼

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  Answering Questions about Hotel Facilities

  0:30:47 맛보기

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  Describing How to Get to the Hotel from the Airpor

  0:27:45

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  Taking Reservations

  0:27:50

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  Changing Reservations

  0:29:35

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  Check-in Service for Reservations Made on a Websit

  0:22:49

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  Check-in Service for Walk-ins

  0:23:23

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  Providing Essential Information about Rooms and Se

  0:29:56

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  Explaining Hotel Facilities and Services

  0:23:12

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  Giving Advice about Local Travel

  0:25:25

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  Advising Guests on Visitor Attractions

  0:28:30

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  Breakfast at the Restaurant

  0:21:09

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  Drinks at the Bar

  0:27:09

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  At the Fitness Center

  0:23:29

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  At the Business Center

  0:28:34

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  Taking Room Service Orders on the Phone

  0:24:24

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  Making Special Deliveries

  0:21:11

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  Providing Housekeeping Services

  0:23:35

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  Handling Complaints about Room Problems

  0:26:43

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  Handling Complaints about Wrong Rooms

  0:27:12

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  Taking Care of Complaints at a Restaurant

  0:25:29

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  Lost and Found Service

  0:24:42

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  Emergencies and First Aid

  0:22:46

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  Checkout Service

  0:24:49

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  Handling Disputed Charges

  0:21:49