Answering Questions about Hotel Facilities

  • 커리큘럼
  • 질문 및 토론
  • 참고자료

커리큘럼

  • Answering Questions about Hotel Facilities

    0:30:47 맛보기

  • Describing How to Get to the Hotel from the Airpor

    0:27:45

  • Taking Reservations

    0:27:50

  • Changing Reservations

    0:29:35

  • Check-in Service for Reservations Made on a Websit

    0:22:49

  • Check-in Service for Walk-ins

    0:23:23

  • Providing Essential Information about Rooms and Se

    0:29:56

  • Explaining Hotel Facilities and Services

    0:23:12

  • Giving Advice about Local Travel

    0:25:25

  • Advising Guests on Visitor Attractions

    0:28:30

  • Breakfast at the Restaurant

    0:21:09

  • Drinks at the Bar

    0:27:09

  • At the Fitness Center

    0:23:29

  • At the Business Center

    0:28:34

  • Taking Room Service Orders on the Phone

    0:24:24

  • Making Special Deliveries

    0:21:11

  • Providing Housekeeping Services

    0:23:35

  • Handling Complaints about Room Problems

    0:26:43

  • Handling Complaints about Wrong Rooms

    0:27:12

  • Taking Care of Complaints at a Restaurant

    0:25:29

  • Lost and Found Service

    0:24:42

  • Emergencies and First Aid

    0:22:46

  • Checkout Service

    0:24:49

  • Handling Disputed Charges

    0:21:49

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